Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
1st Choice Heating & Air Conditioning, Inc. is a reputable HVAC service provider based in Mission Viejo, CA, dedicated to keeping families comfortable year-round. Their team of certified repair technicians specializes in AC repair, installation, and ongoing maintenance, with a strong reputation for completing jobs right the first time. Whether the need is routine service or an emergency repair, homeowners can count on fast, reliable results from experienced professionals. As a Lennox Premier Dealer, 1st Choice Heating & Air Conditioning offers access to some of the most energy-efficient heating and cooling systems available on the market. Their partnership with Lennox also means customers can take advantage of significant rebates—up to $1,800—when purchasing a Lennox Ultimate Comfort System, as well as flexible financing options including 12-month no-interest plans for qualified buyers. The company has earned the prestigious Centurion Award from Lennox, an honor reserved for dealers who demonstrate community leadership, exceptional customer service, and outstanding installation quality. This recognition reflects their ongoing commitment to employee development, training, and executing a high standard of service that consistently exceeds customer expectations. In addition to repairs and installations, 1st Choice Heating & Air Conditioning offers annual maintenance programs designed to keep HVAC systems running at peak performance and extend their operational lifespan. Serving Mission Viejo and surrounding areas in Orange County, they are a trusted choice for homeowners seeking dependable, high-quality heating and air conditioning services.
1st Choice was the third company we had contacted for our air conditioning issue, but it's clear they should have been our first choice. Both John and Anthony were highly professional and were able to provide a satisfactory solution to our specific problem at a fraction of the cost quoted by the previous companies. We highly recommend their services.
We were experiencing noise whenever the heater turned on before the hot air started flowing through the vents. My husband visited their office to report the issue. 1st Choice Heating & Air Conditioning promptly sent a technician to our home. The technician tested various components and explained the potential cause of the noise. After examining the air intake, he decided to install a muffler to stop the noise. He demonstrated his expertise and was able to address the source of the problem in a timely manner. We are very impressed with the technician's ability to fix the issue and the company's customer service. We are highly satisfied with their response.
Jeff was great! This was the first time I had used this company, and I was very impressed. They provided phone calls and text messages to confirm the appointments, and Jeff arrived on time, quickly assessed the problem, and addressed it efficiently. He was very professional, and I was very pleased with the results. I would definitely recommend this company.
I had an urgent HVAC repair issue on a Sunday. I reached out, and someone responded within an hour, indicating they didn't have anyone available at the moment but could come by the next day. They provided some troubleshooting suggestions to try until they arrived. The team that came the following day was very thorough. As this was my first time using 1st Choice, I was very impressed, and I will definitely use them again in the future.
I hadn't had my HVAC system inspected in over 15 years, so I decided it was time. 1st Choice sent out Luke, who arrived on time in a clean, well-branded van. He used advanced diagnostic tools to assess the overall health of the system and walked me through the results. With the data, we confirmed that while my system was still running and cooling fine, it was low on refrigerant and the capacitor was out of specification. Luke was professional, transparent, and honest throughout the process. I highly recommend 1st Choice for anyone seeking a comprehensive and trustworthy HVAC inspection.