Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
HOTCO The Hot Water Heater Company has been serving Citrus Heights and the surrounding Sacramento region since 2004 as a locally owned, family-operated business. Specializing exclusively in water heaters, they offer comprehensive services including repair, replacement, and upgrades for gas traditional, electric traditional, and tankless water heater systems. Their licensed, bonded, and insured technicians (License #848086) are known throughout the community for fast response times, honest assessments, and affordable pricing. What sets HOTCO apart is their premium installation package, which comes at no added cost to customers. Every installation includes complimentary delivery of the new unit, professional removal and responsible recycling of the old unit, an expansion tank, stainless steel connections, a temperature and pressure relief valve with piping, premium copper plumbing with lead-free soldering, rust-resistant piping, properly fitted venting hardware, a gas drip leg and emergency shut-off valve, and a dual-layer safety gas connector — all followed by a comprehensive post-installation safety and performance check. HOTCO offers free estimates on all repairs, replacements, upgrades, and installations, along with senior discounts and a lifetime labor warranty on select models. They operate 24 hours a day, seven days a week, including weekends and holidays, making them a reliable choice for emergency water heater situations. Customers consistently praise owner David Durham for his professionalism, transparency, and willingness to go above and beyond to minimize costs. The company serves a wide area across the greater Sacramento region, including Roseville, Rocklin, Folsom, Auburn, Granite Bay, Lincoln, Elk Grove, Natomas, Fair Oaks, Sacramento, Loomis, Newcastle, and Wheatland. With current promotional offers including $200 off tankless and $100 off conventional water heater installations, HOTCO continues to deliver outstanding value alongside top-tier workmanship.
As the manager of an apartment complex, it is crucial that my tenants have access to hot water. I chose to contact Hotco, and they promptly arrived at the location. The two service technicians were very clean and professional. One of the technicians removed and showed me the faulty component, explaining the problem in a way that made sense (a bad blower motor). I would like to express my gratitude for their hard work and dedication in tracking down the necessary parts to resolve the issue. Their team has demonstrated quick response, professional-quality work, and competitive pricing, earning them a well-deserved five-star rating from me.
The process was effortless. I reached out to the company over a holiday weekend, and they promptly responded the same day with a $2600 estimate to replace my 50-gallon water heater. They were able to provide the quote through text messages and photos, and the final price remained unchanged. In comparison, a quote from a Home Depot installer (Beutler) was nearly $4000, with the installer claiming that the current setup did not meet code requirements and would require extensive rework to pass inspection. After reviewing other positive reviews about HOTCO, I decided to go with them. I finalized the contract around 7 AM, and the job was completed by mid-afternoon. The installer was courteous and finished the job in a couple of hours. I opted to have them handle the permit, and the inspection was passed without any issues. I would definitely use this company again in the future. Thank you.
Wendell and I had the pleasure of working with Charles for our hot water heater replacement. We woke up with no hot water, but HotCo was able to schedule us for the same day. Charles was highly knowledgeable and explained every step of the process, answering all our questions. He completed the job in less than two hours. We would definitely recommend HotCo and use their services again.
I had a fantastic experience with HOTCO. Jen was flexible, communicative, and quick to respond. Charles and Soren were extremely knowledgeable and patient. The water heater replacement was not straightforward, but they were kind, respectful, and kept me informed, offering several options and thinking creatively to find solutions. The installation was carried out efficiently, safely, and with great attention to detail. When my insurance company needed a statement from HOTCO, Jen promptly provided it the next day, allowing me to get my claim approved. This company truly cares about its customers and treats them like family. I highly recommend HOTCO to anyone.
I had a great experience with HOTCO. Jen was extremely informative on the phone, answering all my questions about the available water heater technologies. She confirmed that my heater was still under warranty, despite being installed by someone else, so we proceeded with the repair. Charles arrived the very next morning and was fantastic to work with. He explained everything he did along the way, helping me better understand how my heater operates and how to maintain it. I will gladly call HOTCO again the next time I need a water heater repair or replacement.