Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Founded in 1981 by two computer technicians working out of a garage, Serviceware has grown into one of the oldest and most trusted factory authorized computer repair companies in the San Francisco Bay Area. As an Apple Authorized Service Provider, they offer both warranty and out-of-warranty hardware repair for all Apple products, as well as Lenovo Think branded devices, serving customers from their Pleasanton, CA location. Over more than four decades, Serviceware has built a reputation for superior service by catering to a diverse clientele that includes startups, small to medium-sized businesses, government agencies, educational institutions, and numerous Fortune 500 companies. Their growth has been driven largely by word-of-mouth referrals, a testament to the strong, long-term customer relationships at the heart of their business model. Serviceware is family owned and operated, and their team of technicians averages 10 years of hands-on experience while maintaining current manufacturer certifications and training. With over 300 corporate, government, and educational institutions served alongside countless walk-in customers, the company consistently leverages its expertise to help clients reduce repair costs and minimize downtime. Serviceware stands behind every repair with a minimum 90-day guarantee on parts and labor, ensuring all work conforms to manufacturer standards. Their commitment to 100% customer satisfaction means any service that does not meet expectations will be redone at no additional charge.
I had an excellent experience getting my MacBook's screen replaced at this location. The technicians, Justin and Jen, were true professionals and handled the repair quickly. They were able to revive my laptop, and it looks brand new again. An added bonus was getting to meet Daisy, the friendly shop dog.
I cannot say enough positive things about Serviceware's service. I've had issues with two different Apple computers, and both times, they went above and beyond to assist me. The service is prompt, friendly, and much less stressful than dealing with Apple directly. My most recent repair was even covered under Apple's warranty, which I was unaware of initially. They verified the warranty, ordered the necessary part, and had my computer fixed within just two days. I highly recommend Serviceware if you want honest, fast, and reliable tech support.
I echo the sentiments of the other positive reviews for Serviceware - you'll find top-notch service with a quick turnaround here. I wouldn't trust my devices to be repaired anywhere else. Justin and Jenn are dedicated, trustworthy, communicative, and knowledgeable. I brought in an iPhone 13 with a stuck power button and a 2017 MacBook Pro needing a battery replacement, and both experiences were exceptional. Their prompt repairs saved me from having to purchase brand new, expensive devices. I want to highlight the MacBook Pro battery replacement, as Apple's policies for third-party providers can be quite tricky. Serviceware provided a reasonable, transparent quote that included all costs, unlike Apple's misleading pricing. When Apple later damaged other components during their repair and tried to charge me, Serviceware advocated on my behalf and convinced Apple to replace the additional parts at no extra cost to me. I'm incredibly grateful I chose Serviceware, as dealing with Apple directly would have been a nightmare.
The team at Serviceware is phenomenal. I brought in several iMacs, and they fixed them all extremely quickly. This is an extremely professional, well-run, and well-managed company. They are far superior to the Apple Store and treat all their customers like royalty. I have never been treated so well anywhere. They get the job done rapidly, and their technicians are all Apple-certified and trained. This is an A+++++ service.
I came to Serviceware after a frustrating experience at an Apple store trying to fix an issue with my MacBook. The technicians at Serviceware offered a solution at less than half the cost of the official store, clearly knew what they were doing, and had my laptop repaired in under a week. They were very responsive, helpful, and knowledgeable throughout the process. The Apple store was an absolute disappointment, and if I ever have problems with my Mac again, Serviceware will be my first choice. I recommend them to anyone needing reliable, competent tech support.