Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Service Genius Air Conditioning and Heating is an award-winning, locally owned HVAC company serving Los Angeles and surrounding areas. Voted the #1 Southern California HVAC Contractor of the Year, they operate under the motto 'We Don't Guess, We Measure,' utilizing the latest technology and scientific methods to diagnose and resolve heating and cooling issues with precision. With locations in Chatsworth and Los Angeles, their certified technicians are equipped to service any make or model of HVAC system. The company offers a comprehensive range of services including AC repair, AC installation, AC tune-ups, AC maintenance, heater repair, heater installation, furnace service, heat pump repair, replacement and maintenance, VRF systems, indoor air quality testing, and water heater services. Whether a customer needs a quick emergency repair or a full system replacement, Service Genius provides transparent pricing, next-day installations, and same-day appointments to minimize downtime and discomfort. Service Genius is known for its exceptional customer guarantees, including a two-year 100% money-back guarantee on installations, a lifetime warranty on parts and labor, 10-year replacement guarantees on AC and heating systems, and flexible financing options including five years of 0% financing on installations. They require no upfront deposit on installations, with payment due only upon completion, making them a low-risk, high-value choice for homeowners. The company proudly serves residential customers throughout the greater Los Angeles area and offers special discounts for seniors, military personnel, and first responders. With the highest percentage of 5-star Google reviews in the area and a track record of thorough, transparent, and professional service, Service Genius has earned the trust of countless LA-area homeowners looking for reliable indoor comfort solutions.
I recently had the opportunity to work with Service Genius Air Conditioning and Heating, and I can confidently say that the experience exceeded all my expectations. Their team was professional, responsive, and genuinely committed to helping me find the right solution. However, what truly stood out was Daisy Mercado. She is an exceptional customer service representative who exemplifies excellence. She was not only knowledgeable and efficient but also incredibly patient. She took the time to thoroughly understand my needs, answered all of my questions clearly, and ensured that I felt confident every step of the way. I never felt rushed, as she genuinely cared about delivering the best possible experience. The communication was seamless, the follow-ups were prompt, and every detail was handled with care and professionalism. In a world where great customer service is rare, Daisy Mercado has set a new standard. If you're considering working with Service Genius, I highly recommend it, and if you have the chance to work with Daisy Mercado, you're in excellent hands.
My technician, Danny, was exceptional. I'd like to say that I would give him 6 stars if the feedback system allowed it. He provided excellent customer service and was able to efficiently resolve the issue with my unit, demonstrating his knowledge and understanding of the problem. I highly recommend requesting Danny for any service or troubleshooting needs, as he reminds me of another exceptional technician they had, Mr. Bonilla. If you need reliable and high-quality work done, there is no better person than Danny.
I had an exceptional experience with the HVAC technician, Ray. Our air conditioner wasn't heating properly, and he quickly identified and resolved the issue. He was highly professional, honest, and took the time to explain everything clearly. The price was fair, and the quality of his work was outstanding. I highly recommend Ray to anyone in need of a reliable HVAC technician. I'm very satisfied with the service he provided.
Eddie Soto from Service Genius came to my home today for the routine service on my heating and air conditioning system. He was extremely polite and knowledgeable. I appreciate his thorough and detailed work. He explained the tasks he performed and showed me pictures. I recommend this company for any HVAC-related needs.
The overwhelmingly positive reviews make me feel like I'm in a different reality. While I'm glad others have had positive experiences, I'm confused as to why my experience has been so negative. It's been over a month, and they still haven't resolved the issue. Being without heat in the winter in Los Angeles is incredibly challenging, and the temporary solutions have not been enough. I'm pretty sure I've become ill due to the constant cold. Not only have they failed to fix the problem, but they've also caused additional damage, including to the wall, floorboard, door, and door frame, as well as leaving an unsightly gap from cutting a hole that was too large for an air filter. They haven't shared a plan with me to address these issues. They also convinced my landlord that my small one-bedroom unit needed an industrial-strength unit that sounds like a plane taking off, making it impossible to listen to music or watch movies. After they claimed the unit was working, it then stopped functioning, and even when it did turn on, it wasn't working correctly. The lack of technical expertise is concerning, but the unprofessional conduct of their crew is even worse. They've entered my home without knocking, stared at me while I was changing, left the door open letting in pests, and failed to follow basic hygiene and cleanliness practices. I've had to do extensive cleaning after their visits, and it's still winter, and the issue remains unresolved.